by Olga Douglas | Aug 12, 2025 | Field Service Industries, Innovation in Software
Tech Ride-Along UX research for Field Service Management Software We are continually seeking new insights to enhance our field service management software. Unlike my recent UX (User Experience) insights from attending UX Camp Berlin 2025, this research was straight...
by Olga Douglas | Jul 15, 2025 | Custom Software, Innovation in Software
“Where are you from?” is the first question at any international event. My answer — “Honolulu, Hawaii” — was met with surprise and a bit of confusion at UX Camp Berlin 2025 (#uxce25). Understandably so, considering the 20+ hour journey it took to get there! This was...
by Brian Douglas | Jun 17, 2025 | Custom Software, Innovation in Software
Key Takeaways from EventCentric Conference I recently attended the EventCentric Conference in Belgium. Not everyone would travel over 7,300 miles for a conference, but I’m always up for an adventure. I’ve been to several Domain-Driven Design (DDD) conferences in...
by Brian Douglas | Dec 15, 2024 | Employee Engagement, Innovation in Software, Workplace Productivity
Struggling to get employees back to the office?Want to boost company culture and employee engagement?Does your field service staff miss the mark while on site? At BDC Software, we faced these same challenges. Here’s how we solved them with an innovative approach...
by Brian Douglas | Dec 13, 2024 | Field Service Industries, Innovation in Software
Steve, the owner of a local auto-body shop chain is looking to digitize his operation, track his mechanics’ productivity, and analyze profitability of various types of repair work. He wants to enhance the customer experience using data captured about a customer’s...
by Brian Douglas | Nov 30, 2024 | Employee Engagement, Innovation in Software, Workplace Productivity
Modern Time-Tracking Software in Field Service Companies What if your time tracking system wasn’t just about hours and payroll, but became the hub of team collaboration and operational insight? According to Zippia, companies can reduce employee turnover by 50%...
